Returns

We take 100% products returns only when it’s prescribed by our Expert Therapists.

It is very important to follow the returns procedure. It will help us process your request faster and ensure that we can refund your money as soon as possible.

We offer 100% guarantee on all our products when it’s prescribed by our Experts Therapists. You will need to return within 14 days. Please check the conditions of returns

  • Are they unopened?
  • Are they unused fully sealed?
  • Within 14 days?
  • Are they undamaged packaging?

Please do not hesitate to email us if your products doesn’t meet any above criteria.

Re-pack all of the items you want to return into the original box, pack with the filler provided to ensure that the items are protected in transit. If you no longer have the original packaging please use an appropriate substitute and ensure that the items are packed with suitable filler to protect them. Please note that any items that are damaged in transit will be ineligible for a refund. It is therefore important that you take great care in packing all of the items. Jiffy bags or envelopes do not provide adequate protection.

  • Email us at :- care@beaufreshhub.com

Returns

Aarna Beauty, E & F Shereton House, Lower road, Chorleywood, WD3 5LH., Hertfordshire.

Please allow seven working days for your refund to be processed.

Re-pack all of the items you want to return into the original box, pack with the filler provided to ensure that the items are protected in transit. If you no longer have the original packaging please use an appropriate substitute and ensure that the items are packed with suitable filler to protect them. Please note that any items that are damaged in transit will be ineligible for a refund. It is therefore important that you take great care in packing all of the items. Jiffy bags or envelopes do not provide adequate protection.

The parcel must be sent back to us via Royal Mail 1st Class Recorded Delivery. We cannot be held responsible for items lost or delayed in the postal system. It is critical that you obtain Proof of Postage. Please email the Tracking Code issued to care@beautyfreshhub.com along with your returns number.

As soon as we have received the items you will receive an Order Update email letting you know your items have been received. We will then process the parcel and confirm that each of the items are in the same condition they were when dispatched. They must all comply with the following rules.

  • All of the products are in their original undamaged packaging.
  • All of the products are unopened, unused and the seals fully intact.

Please note that any items that do not comply with the above rules will be ineligible for a refund.
If you have requested a replacement for an unwanted or damaged product the replacement will be sent after we have received the return of the original product. We are unable to send out the replacement until we have received the original items.

When all of the items are confirmed as being in the correct condition then we will gladly process your refund.

Please note that we will only be able to refund the cost of items returned. We will not be able to refund any postage paid at the time of ordering or any postage costs incurred in returning the items. If you have qualified for Free Delivery of any kind we reserve the right to deduct the original postage cost to us from your final refund.

If you paid for the items by credit or debit card the refund will be applied to this card for the amount of the products returned. Refunds cannot be processed to any alternate cards and no cheque payments will be made for items paid for by cards.

If you have paid for the items by cheque or postal order then a cheque made payable to the account holder will be sent to your billing address for the amount of the products returned. Refunds cannot be processed to credit or debit cards for items paid for by cheque or postal order. Refunds cannot be made payable to anyone other than the account holder.

Please note that cash can never be used as a refund method under any circumstances.

Cancellations

As a customer you have fully rights to cancel your order. It’s very straight forward process. Email us and we will be very happy to cancel your purchase. Please note that cancellations can be accepted prior to despatch. If you wish to cancel your order after it has been dispatched you will be charged for delivery. To process we require:

Full Name & Order Number

Contact & Email.

Some of our product can be unbox due to damage of box.